Effective date: set on approval
This policy explains how Space Real Estate ("we", "us") handles your personal data when you use spacerealestate.net. By using the website or creating an account you confirm that you have read it.
1. Who we are and how to reach us
Trading name: Space Real Estate
Address: Administrative Building, Al Rehab City, New Cairo, Egypt
Email: spacerealestate2@gmail.com
Phone and WhatsApp: +20 11 15045888
Website: spacerealestate.net
Space Real Estate determines the purposes and means of processing personal data on this website and is the contact point for any request about your data.
2. The data we collect
- Account data: name, email address, mobile number (optional), account type (individual or company) and company name where applicable, and your password (stored encrypted; we cannot read it).
- Listings and public profile: the listing details and photos you upload and the contact details you choose to show on your listings.
- Membership and payment requests: the plan requested, order or ticket number, amount, transfer date and transaction reference, the proof of transfer you upload, and the review status. We never ask for or store your InstaPay or banking login details or card data.
- Contact: what you write in the contact form or enquiries (name, phone, email, message) and your consent to processing.
- Interaction: favourites, comparisons, ratings and reviews (published after review by our team) and your language preference.
- Limited technical data: a hashed (encrypted) value derived from your IP address and security logs, used to protect the site against abuse and to rate-limit requests.
3. Why we use your data
- To run your account, confirm your email address and recover your password.
- To review and publish listings and to operate favourites, comparison and reviews.
- To verify transfers, activate subscriptions and handle cancellation and refunds.
- To answer your enquiries and requests and to send service messages (email confirmation, order or subscription status).
- To protect the website and its users from fraud and abuse and to comply with applicable law.
- Marketing messages are sent only if you have optionally agreed to them; you can withdraw consent at any time.
4. Our legal basis
As the case may be, we process your data with your consent, to carry out your request or a contract you ask us to perform, to comply with a legal obligation, or for a legitimate interest in site security and fraud prevention that does not override your rights.
5. Who we share your data with
We do not sell your personal data. We share it only as needed with:
- Service providers that run the site: the hosting service on which the website runs, Google Gmail, from which the website sends its emails (from spacerealestate2@gmail.com), and Google Fonts, from which page fonts are loaded (the visitor's IP address reaches Google when a page is displayed).
- Services you choose to use yourself: InstaPay to make the transfer and WhatsApp to message us. These are governed by their providers' own policies.
- The public: contact details you choose to display on your listings are visible to website visitors.
- Authorities: where a binding legal request exists.
6. Transfers outside Egypt
Some of your data may be processed by service providers outside the Arab Republic of Egypt (such as Google). We comply with what Egyptian law requires for transferring personal data abroad.
7. Retention
We keep your data only as long as needed for the purposes above and for applicable legal and accounting obligations, after which we delete or anonymise it. You may ask us to delete your account and data unless the law requires us to keep some of it (for example payment records).
8. Your rights
Under the Personal Data Protection Law No. 151 of 2020 you may, as applicable, know and access your data and obtain a copy, correct or amend it, ask for its deletion or restriction of processing, object to processing and withdraw your consent. To make a request, write to spacerealestate2@gmail.com or message us on WhatsApp at +20 11 15045888, stating the email registered on your account; we will reply within a reasonable time as required by law. You may also lodge a complaint with the Personal Data Protection Centre.
9. Data security
We store passwords encrypted and keep payment proofs in private storage outside the website's public folder, accessible only to their owner and the authorised administrator, and we restrict permissions by role. No transmission or storage method is completely secure, so we cannot guarantee absolute security.
10. Cookies and tracking
The website does not use advertising or analytics trackers. We use only the cookies necessary for sign-in and the member session. If we add analytics tools in future we will update this policy and ask for your consent where required.
11. Children
The website is not directed at anyone under 18 and we do not knowingly collect data from them.
12. Changes to this policy
We may update this policy; the date of the latest update appears at the top. Continuing to use the website after an update means you are aware of it.