Subscription, Payment and Refund Policy

Effective date: set on approval

This policy explains how paid subscriptions on spacerealestate.net (Space Pro, Gold, Diamond and Premier) work and how to request cancellation or a refund. It applies equally to Space Pro, Gold, Diamond and Premier. Nothing in this policy affects any right you have under Egyptian law, including consumer rights, and no provision here or in the Terms may reduce them. Benefits described here (such as a refund within 3 days) are additional and do not replace those rights.

1. Plans, prices and term

• Space Pro: opening and downloading the original PDF maps and models. The price is shown on the subscription page before payment, in Egyptian pounds (the current launch price is shown there), for 30 days.
• Gold, Diamond and Premier: for advertisers; they differ in the number of listings and Elite placements. Their prices and limits are shown on the membership page before payment, and each lasts 30 days.
• The price due is the one shown on your order page; it is fixed when the order is created and does not change afterwards.

2. How to pay

Payment is by InstaPay transfer only, to the account shown on the order page. Check that the beneficiary name shown appears before you confirm the transfer, and send the proof of transfer together with your order number through the website or WhatsApp. No amount is collected by any other means.

3. When a subscription starts

A subscription does not start when you create an order or send proof. It starts after the administrator has actually verified that the full amount has reached our account, and it is then activated automatically with a start and end date. A receipt or screenshot alone is not enough. Unpaid orders are closed automatically after 7 days.

4. No automatic financial renewal

We never charge you automatically and do not store payment details for that purpose. When the term ends, access stops and nothing is asked of you. To renew, you create and pay a new order, and the renewal is added to the end of your current subscription if it is still active. Your previous subscription records remain in your account.

5. Cancellation

• Before payment: you can cancel an unpaid order from the subscription page, or by writing to us with your order number. Nothing is owed.
• During a subscription: there is nothing financial to stop because it does not renew automatically. Your subscription continues until its end date unless refunded under the next section.

6. Refunds

(a) Full refund in these cases:

• The subscription was not activated (order rejected or cancelled, or activation failed for a reason on our side) and the amount was transferred.
• A duplicate transfer for the same order, or an amount above what was due (the duplicate or the difference is returned).
• A transfer made by mistake that is not linked to a valid order, once its sender proves it.
• As an additional benefit, you ask within 3 days of activation and have not used the service: for Space Pro, no protected PDF has been opened or downloaded; for advertiser plans, no listing has been published under the plan and no Elite placement has been used.

(b) Faults and pro-rata remedy. We will try to fix any fault that stops you accessing the service within 72 hours of you reporting it. If we cannot, for a reason on our side, we extend the subscription by the duration of the outage or refund the value of that period, at your choice.

(c) No refund after the service has been used, outside the cases above, or where the account was suspended for breaching the terms. Your statutory rights remain in all cases.

We deduct no fees from our side from a refunded amount.

7. How to request cancellation or a refund

1. Write to spacerealestate2@gmail.com or message us on WhatsApp at +20 11 15045888.
2. State your order number (it starts with SP- for Space Pro, or SRE- for advertiser-plan tickets), the email registered on your account, the date and amount of the transfer, and the reason for your request. Attach the proof of transfer if you have it.
3. We reply with a decision within 3 working days.
4. When approved, the amount is returned via InstaPay to the same account or number it was sent from within 7 working days or the shorter period required by law. We do not refund to any other party.

To contact us directly: click here to send a request by email · or open WhatsApp (then type your order number).

8. Questions or complaints

Please write to us first and we will try to resolve the matter amicably. This does not prevent you from going to the competent consumer-protection authorities or the courts.